Privacy Policy
Last updated: January 2025
Introduction
Luxury Resale ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
We operate in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection laws (LOPDGDD).
Information We Collect
Personal Information You Provide
When you interact with our services, you may provide:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Payment Information: Cryptocurrency wallet addresses, transaction IDs
- Account Information: Username, password, preferences
- Communication Data: Messages, inquiries, and correspondence with our team
- Identity Verification: Government-issued ID for high-value transactions (as required by law)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns
- Location Data: General geographic location based on IP address
- Cookies: Session and preference cookies (see Cookie Policy section)
How We Use Your Information
We use your personal data for the following purposes:
Order Processing
To process and fulfill your orders, including shipping, authentication certificates, and transaction confirmations.
Communication
To respond to inquiries, send order updates, and provide customer support.
Security
To prevent fraud, verify identity for high-value transactions, and protect our services.
Improvement
To analyze usage patterns and improve our website, services, and user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal obligations.
Marketing
With your consent, to send promotional communications about new arrivals and exclusive offers.
Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract Performance: Processing necessary to fulfill our agreement with you
- Legal Obligation: Processing required by applicable laws
- Legitimate Interests: Processing for fraud prevention, security, and service improvement
- Consent: Processing based on your explicit consent for marketing communications
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Shipping carriers, payment processors, and authentication services who assist in our operations
- Legal Authorities: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We Never Sell Your Data
Luxury Resale does not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and fulfill your orders
- Comply with legal obligations (typically 6 years for financial records)
- Resolve disputes and enforce agreements
- Maintain authentication records for your purchases
Your Rights
Under GDPR, you have the right to:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your data ("right to be forgotten")
Restriction
Limit how we process your data
Portability
Receive your data in a portable format
Object
Object to certain processing activities
To exercise these rights, contact us at [email protected]
Cookie Policy
We use cookies and similar technologies to:
- Essential Cookies: Enable core website functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how visitors use our site
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
International Transfers
As we serve customers globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data transmission (SSL/TLS)
- Secure storage with access controls
- Regular security assessments
- Staff training on data protection
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact Us
For privacy-related inquiries or to exercise your rights:
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es